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Category Archive for: "IT Service Management"

It’s Not Easy Being Green

ITSM Envy and the Midmarket In February’s BE Informed Newsletter, I discussed how we frequently refer to midmarket organizations as the middle child of companies. You are in a class by yourself with distinctive concerns and needs – sandwiched between the world of SMBs and the enterprise players. As the middle child, midmarket companies have […]
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Satisfying the Middle Child

The Unique Challenges of Managing IT Support in the Midmarket I sometimes refer to the midmarket as the ‘middle child’ of organizations. As a mid-sized company, you are firmly situated between the SMB of yesterday and the not quite enterprise of tomorrow. You’ve grown – perhaps organically or through mergers and acquisitions – and although […]
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